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  • CCP Dogs CCP Dogs CCP Dogs
  • CCP Dogs
  • CCP Dogs CCP Dogs CCP Dogs

Terms and Conditions

  1. Ordering

    When ordering please include your telephone number so we can contact you about any issue that may arise regarding your order.

  2. Payment

    We accept all major credit & debit cards. We also accept bank transfers. Email us for bank transfer details.

  3. Pricing

    All prices are shown in Euros and include VAT at the standard rate of 23%.

    Prices shown on this website are subject to change and may not be correct at the time of purchase. Castlelack Canine Products reserves the right to change prices without notice.

  4. After Sales Service

    During the guarantee period (12 months) you can rely on our repair service. Return the item with a brief description of what is wrong and include your invoice and contact details.

  5. Returns Policy

    Limited warranty on items covers electrical components only.

    If you are not satisfied with your goods you may return the items provided you contact us within 7 days of purchase to arrange the return. The item must be unused and in its original packaging, and a copy of the invoice must be provided. We will then arrange for a refund or exchange. Responsibility for all items remains with the customer until they reach us. The customer is also liable for any charges associated with returning items. Castlelack Canine Products will not take responsibility for items that fail to reach us by post. We strongly advise customers to register their items in the event of a return being made.

    If you return an item which you deem to be faulty, include the original packaging and a copy of the invoice. Once your item arrives we will check its condition and contact you regarding repairs. Genuine faults will be credited in full. Returns will not be accepted after 28 days from the purchase date.

  6. Liability

    Castlelack Canine Products accepts no liability for loss or damage to property and accepts no liability for economical loss resulting from products sold by us.

  7. Special Orders

    Items that are special orders (products not regularly stock by CCPDOGS) must be paid for when ordering. Special order items have handling charges of 25% if they are returned.